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Contents

Introduction and Acknowledgment

Contents

Acknowledgement

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

1-1. -- New Role of Contractors.

1-2. -- Terms Explained.

1-3. -- Government Policy.

1-4. -- A Systems Approach.

1-5. -- Team Approach.

1-6. -- Overview of the Method for Developing a Performance SOW and Surveillance Plan.

Figure 1-1. -- Contractor Operated System.

Figure 1-2. -- Transportation (Partial)

Figure 1-3. -- Responsibilities

Figure 1-4. -- Relationships in Contracting

Figure 1-5. -- Overview of Analysis Steps

2-1. -- Advantages of Job Analysis.

2-2. -- Organization.

2-3. -- Tree Diagram.

2-4. -- Activity Analysis.

2-5. -- Classification.

2-6. -- Data Gathering.

2-7. -- Performance Value.

2-8. -- Governing Directives.

2-9. -- Deduct Analysis.

Figure 2-1. -- Organizational Analysis

Figure 2-2. -- Tree Diagram

Figure 2-3. -- Activity Analysis

Figure 2-4. -- Workload Analysis

Figure 2-5. -- Facility Analysis

Figure 2-6. -- Material Analysis

Figure 2-7. -- Equipment Worksheet

Figure 2-8. -- Personnel Analysis

Figure 2-9. -- Performance Value Analysis

Figure 2-10. -- Governing Directives Analysis

Figure 2-11. -- Deduct Analysis

Chapter 3 -- Writing the Statement of Work

3-1. -- Statements of Work.

3-2. -- Writing the SOW.

3-3. -- Service Contract Format.

3-4. -- Composition.

3-5. -- Data Submissions.

Figure 3-1. -- Vehicle Operations

Chapter 4 -- The Surveillance Plan

4-1. -- Basic Approach.

4-2. -- Surveillance Information Sources.

4-3. -- Sampling Plan.

4-4. -- Developing the Sampling Method. 

4-5. -- Surveillance Plan Products.

4-6. -- Contract Administrators Plan.

Figure 4-1. -- Customer Complaint Record

Figure 4-2. -- List of MIL-STD-105D Acceptable Quality Levels

Figure 4-3. -- Sample Size

Figure 4-4. -- MIL-STD-105D Acceptance, Rejection Levels for Normal Inspection (Not Available)

Figure 4-5. -- How to Use a Random Number Table

Figure 4-6. -- Sampling Guide

Figure 4-7. -- QAE Decision Table

Figure 4-8. -- Sample Tally Checklist

Figure 4-9. -- Surveillance Activity Checklist

Chapter 5 -- Doing Surveillance

5-1. -- Surveillance Methods.

5-2. -- Building a Schedule.

5-3. -- Doing Surveillance.

5-4. -- Taking Action.

5-5. -- Deductions For Non-Performance.

5-6. -- Good Performance.

5-7. -- Documentation.

Figure 5-1. -- QAE Surveillance Schedule

Figure 5-2. -- Contract Discrepancy Report

Figure 5-3. -- Deducting for Non-Performance

Figure 5-4. -- Reduced Sample Size

Figure 5-5. -- MIL-STD-105D Acceptance Rejection Levels for Reduced Inspection (Not Available)

Chapter 6 -- Quality Control and Preaward Surveys

6-1. -- Quality Control Clause.

6-2. -- Preaward Survey (PAS).

6-3. -- Preaward Survey Clause.

6-4. -- Preaward Survey Method.

6-5. -- Preaward Survey Team.

6-6. -- Outside Office and the Acquiring Activity Perform the PAS.

6-7. -- Technical Evaluation.

6-8. -- Outside Office Performs the PAS.