The protester argues that DOS engaged in discussions with
Salient after receipt of final proposal revisions by
allowing Salient to provide prices for CLINs 151-158 that
had been omitted from Salient’s proposal. Protest at 7-8.
The agency maintains that its communications with Salient
constituted clarifications, and that Salient’s provision
of travel rates for CLINs 151-158 “did not amount to a
material change to [Salient’s] proposal because the rates
were not a material contract requirement.” Memorandum of
Law (MOL) at 10-11. In particular, the agency asserts that
the travel rates were not required for, or a component of,
the total proposed price or price evaluation, and
therefore played no part in the best-value determination.
Id. at 11-12. DOS further asserts that “travel rates for
all years of the contract were merely included should the
Government require travel, but travel may potentially
never be required during the lifecycle of the contract,”
and that the contracting officer merely clarified an
“administrative error.” Id.
Clarifications are limited exchanges between an agency and
an offeror for the purpose of eliminating minor
uncertainties or irregularities in a proposal, and do not
give an offeror the opportunity to revise or modify its
proposal. FAR § 15.306(a)(2); Gulf Copper Ship Repair,
Inc., B-293706.5, Sept. 10, 2004, 2005 CPD ¶ 108 at 6.
Discussions, on the other hand, occur when an agency
communicates with an offeror for the purpose of obtaining
information essential to determine the acceptability of
the proposal, or provides the offeror with an opportunity
to revise or modify its proposal in some material respect.
Lockheed Martin Simulation, Training & Support, B-292836.8
et al., Nov. 24, 2004, 2005 CPD ¶ 27 at 8; see FAR §
15.306(d). It is the actions of the parties that determine
whether discussions have been held and not the
characterization of communications by the agency. Gulf
Copper Ship Repair, Inc., supra. In situations where there
is a dispute regarding whether communications between an
agency and an offeror constituted discussions, the acid
test is whether an offeror has been afforded an
opportunity to revise or modify its proposal. Id. Where an
agency reopens discussions with one offeror after the
receipt of FPRs, it must afford all offerors in the
competitive range an opportunity for reopened discussions.
Lockheed Martin Simulation, Training & Support, supra.
Additionally, when holding discussions, agencies are not
permitted to engage in conduct that favors one offeror
over another. FAR § 15.306(e)(1).
Here, the RFP clearly instructed offerors to “[s]ubmit
proposed rates per section ‘B’ and the pricing
requirements” and further advised that “offerors are
required to meet all solicitation requirements, such as
terms and conditions, technical factors, and pricing
information.” RFP at 102, 112. Section B of the RFP
directed offerors to propose partial and full day domestic
and international travel rates for FLSA exempt and
non-exempt travel for CLINs 151 through 158 of the
contract. Id. at 25-26. Therefore, contrary to the
agency’s arguments, the RFP did, in fact, require offerors
to provide rates for all CLINs, including the travel CLINs
at issue here. While the rates proposed for the travel
CLINs were not included in the total evaluated price, as
the agency contends, these rates will provide the basis
for future reimbursement in the event travel is required
for this contract. As a result, the missing rates
represented a failure to meet a material requirement of
this solicitation. See Business Integra, Inc.,
B-407273.22, Feb. 27, 2014, 2014 CPD ¶ 88 at 4 (failure to
provide rates for all labor categories made proposal
unacceptable for award). In a negotiated procurement, a
proposal that fails to conform to the material terms and
conditions of the solicitation is unacceptable and may not
form the basis for award. Raytheon Technical Servs. Co.
LLC, B-404655.4 et al., Oct. 11, 2011, 2011 CPD ¶ 236 at
9.
There is no dispute in this record that Salient failed to
provide travel rates for CLINs 151-158. AR, Tab 27,
Salient Price Final Proposal Revision, at 20-21. Since
Salient did not provide all required prices, its proposal
did not conform to the material terms of the RFP, and
therefore could not be accepted for award. By obtaining
the missing rates after the common cutoff established for
receipt of final proposal revisions from all remaining
competitive range offerors, the agency engaged in
discussions with only Salient and thereby allowed it to
revise its proposal.[6] Raytheon Technical Servs. Co. LLC,
supra at 7; Manthos Eng’g, LLC, B-401751, Oct. 16, 2009,
2009 CPD ¶ 240 at 8-10 (failure to submit option year
pricing not a mistake that could be addressed through
clarifications); cf. STG, Inc., B-411415, B-411415.2, July
22, 2015, 2015 CPD ¶ 240 at 8-10 (where two offerors
submitted no pricing for several CLINs, agency engaged in
clarifications when it did not permit the offerors to
provide any missing information, but only to clarify
whether the blank CLINs were intended to mean “zero”).
Accordingly, the agency’s conduct of discussions was
unequal in this respect, and we sustain the protest.
(Global Language Center
B-413503.8: Jun 1, 2017)
SRA contends that the agency engaged in unequal and
improper discussions when it conducted discussions with
CACI, but failed to conduct discussions with the other
offerors, including SRA. Supp. Protest at 8-10. SRA
asserts that, if it had been given the opportunity to
engage in discussions, the firm could have supplied
additional information regarding its staffing proposal,
which would have led to a higher rating under this
evaluation factor.
When an agency conducts discussions with one offeror, it
must conduct discussions with all offerors in the
competitive range. Gulf Copper Ship Repair, Inc.,
B‑293706.5, Sept. 10, 2004, 2004 CPD ¶ 108 at 9. In
addition, the discussions must be “meaningful,” that is,
sufficiently detailed so as to lead an offeror into the
areas of its proposal requiring amplification or revision
in a manner to materially enhance the offeror’s potential
for receiving the award. Federal Acquisition Regulation
(FAR) § 15.306(d); Computer Sciences Corporation et al.,
B‑408694.7 et al., Nov. 3, 2014, 2014 CPD ¶ 331 at 23.
Here, the agency does not deny that it conducted
discussions in October only with CACI. Rather, it contends
that these discussions were appropriate because, prior to
the discussions, the CO had already decided that CACI
represented the best value to the government. Further, the
agency notes that the solicitation provided that, “[a]fter
an offeror has been selected for award based upon a best
value determination, the Government may negotiate a final
reduced price.” RFP at M-1.
The record does not support the agency’s position. As
noted, the CO’s statement that he concluded in October
that CACI would be selected for award is not documented
anywhere in the contemporaneous record. See COS, March 27,
2015, at 1 (no contemporaneous documentation of CO’s
conclusion). On the contrary, the agency’s position in
fact is inconsistent with the contemporaneous record.
The record shows that the CO’s purported selection of CACI
occurred while the ratings of proposals (including that of
CACI) were still being reviewed and modified. At the time
of the October discussions with CACI, the TEB had not
finalized its ratings, and the CO had not read the
proposals to allow him to make a selection decision
without relying on the evaluation conclusions of the TEB.
See COS at 1. Specifically, the CO opened discussions with
CACI on October 13, and on October 15, CACI submitted a
revised pricing proposal. AR, Tab 32, E-mail to CACI,
October 13, 2014, and Response, October 15, 2014, at 1;
SSDD at 14. Nearly a month later, on November 12, the
agency received further information regarding CACI’s past
performance on two contracts. Agency E-mail to GAO, March
27, 2015, Attachs. 2, 3. After receiving this additional
information, and more than a month after the CO began
discussions with CACI, the TEB decided that the additional
past performance information would result in a lowering of
CACI’s past performance rating from a rating of excellent
to a rating of good. See TEB Chair’s Summary of
Supplemental Evaluation at 20.
On November 20, more than a month after the CO began
conducting discussions with CACI, the TEB reached
consensus regarding its evaluation. Id. at 4; Pre-Award
Briefing, at 8 (“TEB Consensus Reached: November 20,
2014”). In addition to changes in CACI’s ratings, ratings
for several other offerors were also changed on November
20. TEB Chair’s Summary of Supplemental Evaluation at 1-5.
Finally, in late December 2014, more than two months after
the CO began discussions with CACI, the TEB finalized its
report and the Contracting Officer documented his
selection decision. See AR, Tab 18, E-mail from TEB Chair
to CO Finalizing TEB Report, Dec. 17, 2014, at 1; SSDD,
Dec. 16, 2014; see Pre-Award Briefing, Dec. 10, 2014.
During this time, the agency did not conduct discussions
with any offeror, save CACI.
An agency that fails to adequately document its evaluation
of proposals or source selection decision bears the risk
that its determinations will be considered unsupported,
and absent such support, our Office may be unable to
determine whether the agency had a reasonable basis for
its determinations. Clark/Foulger-Pratt JV, B-406627,
B-406627.2, July 23, 2012, 2012 CPD ¶ 213 at 10. Here, we
find that the agency’s conduct of discussions with only
one offeror, with no documentation that CACI had already
been identified as the successful offeror, and two months
prior to the documented source selection decision, while
evaluation ratings were still being adjusted, constituted
unequal, and therefore improper, discussions. In this
regard, it is axiomatic that, in a best value procurement,
if a procuring agency holds discussions with one offeror,
it must hold discussions with all offerors and that, when
holding discussions agencies may not engage in conduct
that favors one offeror over another. Marathon Medical
Corp., B‑408052, June 4, 2013, 2014 CPD ¶ 162; FAR §
15.306(e)(1). Since the record shows that the agency
engaged in pre-selection discussions with CACI in October,
it was required to engage in discussions with all of the
offerors regarding the areas of their proposals requiring
amplification or revision. (SRA
International, Inc. B-410973, B-410973.2: Apr 8, 2015)
(pdf)
Bannum asserts that the agency conducted improper and unequal
discussions by informing Dismas that its “proposed pricing is
high,” without providing Bannum input on its own pricing. Bannum
contends that this disparity was unreasonable and unequal where
Bannum presumes that both offerors’ proposed prices were below
the agency’s independent government estimate (IGE), which Bannum
estimates as $12,408,765.60, by averaging the contract rates of
multiple other residential reentry center services contracts
discussed in the agency’s price analysis.
The Federal Acquisition Regulation (FAR) requires agencies to
address during discussions, “[a]t a minimum . . . deficiencies,
significant weaknesses, and adverse past performance information
to which the offeror has not yet had an opportunity to respond.”
FAR § 15.306(d)(3). Although discussions may not be conducted in
a manner that favors one offeror over another, and offerors must
be given an equal opportunity to revise their proposals,
discussions need not be identical among offerors; rather,
discussions need only be tailored to each offeror’s proposal.
See FAR §§ 15.306(d)(1), (e)(1); WorldTravelService, B-284155.3,
Mar. 26, 2001, 2001 CPD ¶ 68 at 5-6.
Concerning prices, unless an offeror’s proposed price is so high
as to be unreasonable or unacceptable, an agency is not required
to inform an offeror during discussions that its proposed price
is high in comparison to a competitor’s proposed price, even
where price is the determinative factor for award. DeTekion Sec.
Sys., Inc., B-298235, B-298235.2, July 13, 2006, 2006 CPD ¶ 130
at 15. Nonetheless, it is inherently within an agency’s
discretion to inform an offeror during discussions that its
price appears to be high in comparison to other offeror's
proposed prices, should an agency choose to do so. Id. at 13.
This is true without regard to whether the offeror’s price is
higher or lower than the agency’s IGE. Id.
In this case, we do not agree with Bannum that the agency acted
improperly in informing Dismas that its “proposed pricing is
high.” As discussed above, notwithstanding the relationship
between Dismas’ initial price and the agency’s IGE, it is within
the agency’s discretion during discussions to inform an offeror
that its price is high in comparison to other offerors’ proposed
prices. Id.
As a further matter in this protest, we note that Bannum’s
estimate of the agency’s IGE in this case is incorrect. The
record demonstrates that the agency’s actual IGE for this
procurement was $11,400,107.04. AR, Tab 33, IGE, at 4.
Accordingly, Dismas’ initial price in this case was higher than
both Bannum’s initial price, and the agency’s IGE. In light of
this record, we see no unequal or unfair treatment in the
agency’s decision to inform Dismas that its “proposed pricing is
high,” or in its decision to make no comment on Bannum’s
pricing, where Bannum’s price was both the lowest price
received, and was lower than the agency’s IGE. As stated above,
discussions need not be identical among offerors; rather,
discussions need only be tailored to each offeror’s proposal.
See FAR §§ 15.306(d)(1), (e)(1); WorldTravelService, supra.
(Bannum, Inc., B-409831: Jul 30,
2014) (pdf)
Next, HPES
contends that DHS engaged in unequal discussions with XTec
during a post-final proposal submission exchange between XTec
and DHS. The protester alleges that these communications
amounted to unequal discussions because the exchanges were
necessary to determine the acceptability of XTec’s proposal
and/or permitted a revision to XTec’s proposal. The agency
contends that the exchanges did not result in any material
modification of XTec’s proposal, nor did the agency’s evaluation
of the awardee’s proposal depend on such exchanges. For the
reasons discussed below, we agree with the agency.
Clarifications are limited exchanges between an agency and an
offeror for the purpose of clarifying certain aspects of a
proposal, and do not give an offeror the opportunity to revise
or modify its proposal. Federal Acquisition Regulation (FAR)
§15.306(a)(2); Booz Allen Hamilton, Inc., B-405993, B-405993.2,
Jan. 19, 2012, 2012 CPD ¶ 30 at 12. Discussions, on the other
hand, occur when a contracting officer communicates with an
offeror for the purpose of obtaining information essential to
determine the acceptability of a proposal, or provides the
offeror with an opportunity to revise or modify its proposal in
some material respect. Highmark Medicare Servs., Inc., et al.,
B-401062.5 et al., Oct. 29, 2010, 2010 CPD ¶ 285 at 11; Gulf
Copper Ship Repair, Inc., B-293706.5, Sept. 10, 2004, 2005 CPD ¶
108 at 6; see FAR § 15.306(d).
Where, as here, there is a dispute regarding whether exchanges
between an agency and an offeror constituted discussions, we
look at whether an offeror has been afforded an opportunity to
revise or modify its proposal. Booz Allen Hamilton, Inc., supra,
at 12. Exchanges that do not permit an offeror to revise or
modify its proposal, but rather permit the offeror to explain or
clarify what the offeror has already proposed to do, are
clarifications and not discussions. Allied Tech. Grp., Inc.,
B-402135, B-402135.2, Jan. 21, 2010, 2010 CPD ¶ 152 at 6; SRS
Techs., B-291618.2, B-291618.3, Feb. 24, 2003, 2003 CPD ¶ 70 at
3 n.4.
The allegation that the agency conducted discussions here arose
from an exchange between DHS and XTec on the day the agency
announced its selection decision. Specifically, on February 28,
2014, the agency notified the unsuccessful offerors, including
HPES, of its award decision. That same day, the agency notified
XTec of its award decision and requested signature of the
contract and task order. Supp. AR at 7. In response to DHS’s
notice, XTec asked the agency a series of questions. The agency
held a conference call with XTec to answer each of the
questions. The agency summarized is oral responses to XTec’s
questions as follows, in relevant part:
XTec: DHS currently has 157 XTec enrollment stations in
service [under XTec’s incumbent contract]. What is the plan to
maintain the existing EIWS population? How will the
maintenance of these stations be contracted? We assume these
will be maintained under the current sole source contract.
DHS: The maintenance of these stations will be paid for under
the sole source [incumbent contract].
XTec: Based on the BAFO [best and final offer] XTec was asked
to remove the cost for Network compatibility which we did. How
will this be added back into the contract to allow for the
complete solution?
DHS: [T]his was a major issue . . . DHS understood XTec’s
pricing to be for a complete solution and that if it did not
include all costs then [the contracting officer] could not
award the contract. . . . XTec indicated that it would not
require additional costs to be added back into the contract.
[The contracting officer] requested that they state this in
writing. XTec submitted the following confirmation in writing,
“Per you request, I would like to state in writing (in
reference to our question #9) that XTec confirms our price for
enrollment station is all-inclusive of a complete solution.”
XTec: [T]he scope of work for a non-incumbent transitioning to
a new system versus the incumbent system which was a simple
upgrade is quite different. How do you see this process moving
forward? We believe the labor mix would be more equivalent to
our current sole source contract versus what was listed in the
SOW for this procurement.
DHS: This was not discussed specifically. . . . [The
contracting officer] did indicate that the base task order
which was being awarded concurrently with the IDIQ contract
was not negotiable, but that [DHS] would negotiate labor mix
for future task orders.
XTec: What is the plan for the EIWS replacements? . . .
Understanding the actual plan and accurate number for these
replacements will help in understanding any additional
licensing costs?
DHS: This was not discussed specifically. . . . DHS and XTec
agreed that these questions would be addressed in detail
post-award.
AR, Tab I2, Agency Summary of Conference Call, at 1-3.
In response to the protester’s assertions, the agency states
that it did not permit XTec to submit any proposal revisions,
and that the questions asked by XTec did not alter in any way
its previously-made award decision. Supp. AR at 7. The agency
also states that its award decision only relied upon information
in XTec’s final proposal revision and did not rely on the
exchanges with XTec to find XTec’s proposal acceptable.
Contracting Officer’s Statement at 14.
While we understand the concerns raised by HPES about whether
this exchange indicates that XTec may have misunderstood certain
elements of the solicitation, the record here provides no
support for HPES’s assertion that the agency conducted
prejudicially unequal discussions. There is simply no evidence
that DHS, at the time of the alleged unequal discussions, used
or intended to use information provided by XTec to determine
XTec’s acceptability. We additionally cannot find any evidence
that DHS permitted XTec to make any material changes to its
proposal. The exchanges between XTec and the agency demonstrate
no more than clarifications and contract administration matters.
In sum, there is no support in the record for the protester’s
assertions. In these circumstances, there is no basis to
conclude that the agency improperly conducted discussions with
only one offeror. See AlliedBarton Sec. Servs. LLC, B-299978 et
al., Oct. 9, 2007, 2007 CPD ¶ 186. (H
P Enterprise Services, LLC, B-409169.3, B-409169.4: Jun 16,
2014) (pdf)
Marathon protests
that the agency improperly held discussions with Manus, but
failed to hold discussions with Marathon. Specifically, Marathon
asserts that the agency allowed Manus to provide its components
for inspection after the closing date for proposals, which
allowed Manus to become acceptable, but did not allow Marathon
the same opportunity with respect to its past performance
references. In response, the agency responds that it did not
hold discussions with Manus because it did not allow Manus to
alter its proposal, and instead only requested clarification of
its proposal.
Federal Acquisition Regulation (FAR) § 15.306 describes a range
of exchanges that may take place between an agency and an
offeror during negotiated procurements. Clarifications are
“limited exchanges” between the agency and offerors that may
allow offerors to clarify certain aspects of proposals or to
resolve minor or clerical mistakes. FAR § 15.306(a)(2).
Discussions, on the other hand, occur when an agency indicates
to an offeror aspects of its proposal that could be altered or
explained to materially enhance the proposal’s potential for
award or to obtain information from the offeror that is
necessary to determine the proposal’s acceptability. See FAR §
15.306(d)(3); Raytheon Co., B-404998, July 25, 2011, 2011 CPD ¶
232 at 4-5; Nu-Way, Inc., B-296435.5, B-296435.10, Sept. 28,
2005, 2005 CPD ¶ 195 at 7. If a procuring agency holds
discussions with one offeror, it must hold discussions with all
offerors whose proposals are in the competitive range.
International Resources Group, B-286663, Jan. 31, 2001, 2001 CPD
¶ 35 at 6. In addition, when holding discussions procuring
agencies are not permitted to engage in conduct that favors one
offeror over another. FAR § 15.306(e)(1).
Here, the solicitation required that an offeror proposing an
equal item “must furnish as part of his/her [offer] all
descriptive material . . . necessary for the purchasing activity
to: (i) Determine whether the product offered meets the salient
characteristics requirement.” RFP § C.18. According to the
evaluation notice, the agency was requesting samples for all
proposed equal items “[i]n order to verify if the proposed
components are equal or equivalent.” Manus Evaluation Notice. As
the agency subsequently explained, “[b]y viewing [the samples]
they were able to make a firm determination that they were in
fact ‘equivalent.’” Supplemental Legal Memorandum at 6. Since
visual inspection of the requested samples was necessary for
Manus to meet its obligation of establishing that the proposed
equal items were in fact equivalent to the name brand items, the
request that Manus bring in the components for a visual
inspection amounted to discussions with Manus for the purpose of
allowing it to establish the acceptability of its proposal.
Accordingly, the agency was required to treat Marathon equally,
and allow Marathon a similar opportunity to meet the
solicitation’s requirements. In this case that would mean
allowing Marathon to provide the references it initially
omitted. Since the agency failed to do so the agency engaged in
unequal discussions. (Marathon
Medical Corporation, B-408052: Jun 4, 2014) (pdf)
GDIT contends
that the Army’s discussions were unequal. As an initial matter,
GDIT concedes that the Army appraised it of all weaknesses found
in its initial response, and further clarified its items for
discussion following GDIT’s first revised response. Nonetheless,
GDIT maintains that it should also have been advised of areas
where its response could have been improved (such as by
proposing more highly qualified personnel). According to GDIT,
it was entitled to more extensive discussions since the Army
made NCI more competitive by advising NCI during discussions
that its price appeared high and that its labor rates, in
numerous instances, appeared to be “significantly overstated.”
NCI Discussion Ltr., at 1.
Our Office will review task order competitions to ensure that
the competition is conducted in accordance with the solicitation
and applicable procurement laws and regulations. Imagine One
Tech. & Mgmt., Ltd., B-401503.4, Aug. 13, 2010, 2010 CPD ¶ 227
at 7. In this regard, FAR § 16.505 does not establish specific
requirements for discussions in a task order competition;
exchanges in that context, like other aspects of such a
procurement, must be fair. Generally, discussions, when
conducted under FAR Part 15, must address deficiencies and
significant weaknesses identified in proposals, however, the
precise content of discussions is largely a matter of the
contracting officer's judgment. See FAR § 15.306(d)(3); American
States Utils. Servs., Inc., B-291307.3, June 30, 2004, 2004 CPD
¶ 150 at 6. While offerors must be given an equal opportunity to
revise their proposals, and the Federal Acquisition Regulation
(FAR) prohibits favoring one offeror over another, discussions
need not be identical; rather, discussions must be tailored to
each offeror's proposal. FAR §§ 15.306(d)(1), (e)(1);
WorldTravelService, B-284155.3, Mar. 26, 2001, 2001 CPD ¶ 68 at
5-6.
Here, we do not agree that the agency acted more favorably
toward NCI by advising it that its price appeared high or that
certain of its labor rates appeared overstated. While the agency
did not assign ratings to the price proposals or otherwise
consider NCI’s price or labor rates to be weaknesses requiring a
discussion item, it is inherently within an agency's discretion
to inform an offeror during discussions that its price appears
to be high in comparison to other offeror's proposed prices.
DeTekion Security Systems, Inc., B-298235, B-298235.2, July 31,
2006, 2006 CPD ¶ 130 at 13. Moreover, the Army was not required
to note areas where GDIT could have exceeded the agency’s
requirements--such as in the qualifications of its proposed
personnel--as a consequence of having held discussions with NCI
regarding its pricing. Rather, as noted above, discussions must
be tailored to each offeror’s proposal and agencies are not
obligated to spoon-feed offerors as to each and every item that
could be revised to improve their proposals. ITT Indus. Space
Sys., LLC, B-309964, B-309964.2, Nov. 9, 2007, 2007 CPD ¶ 217 at
12. Accordingly, we see no error in the Army’s conduct of
discussions in this case. (General
Dynamics Information Technology, Inc., B-406059.2, Mar 30,
2012)
Unequal
Discussions
Finally, MEI and AMTEC argue that the agency treated the
offerors unequally in discussions. While offerors must be given
an equal opportunity to revise their proposals, and the FAR
prohibits favoring one offeror over another, discussions need
not be identical; rather, discussions must be tailored to each
offeror's proposal. FAR sections 15.306(d)(1), (e)(1);
WorldTravelService, B-284155.3, Mar. 26, 2001, 2001 CPD para. 68
at 5-6.
Here, MEI and AMTEC do not demonstrate that there was any
specific topic of discussions where the awardee was treated more
favorably than the protesters, i.e., that the agency provided
more detailed discussion questions for D&Z for a particular
issue and less for MEI or AMTEC on the same issue. Instead, the
protesters argue that the agency generally provided more details
for D&Z in its discussion questions and less detail for MEI and
AMTEC in their discussion questions.
Although the record shows that each offeror received both
general and specific questions, we find that there was no
pattern of favoritism towards D&Z. For example, the agency
advised D&Z during discussions, with regard to its automated AIE
process for inspecting for five critical defects in assembled
grenades required "additional detail describing whether a direct
line of sight is available to inspect for all critical
characteristics." AR, Tab 17, D&Z Discussion Questions, Mar. 30,
2010, at 2. Following discussions, the agency concluded that
D&Z's response merited a significant weakness because two of the
five inspections could not be performed due to the orientation
of the assembled grenade in its packaging. AR, Tab 8, SSD, at
15. Although the agency was aware prior to discussions as to
which of the two tests were of concern, see AR, Tab 33, D&Z
Initial Evaluation, Individual Evaluator Notes, the agency did
not identify these for D&Z, and instead requested that D&Z
generally address whether all inspections could be performed.
The agency also asked D&Z broad questions, such as "provide
additional information on resources required to successfully
support the process for technology insertion, product or process
improvements," AR, Tab 17, D&Z Discussion Questions, Mar. 30,
2010, at 3, even though this request merely directed D&Z to the
general area of a requirement under the management and
technology insertion plan subfactor.
While AMTEC and MEI were each asked general questions concerning
certain areas during discussions, they were also asked to
address specific questions as well. For example, the Army asked
MEI to explain "how MEI's inspection process for detonator well
depth and diameter on one loaded assembly every four hours at
the loading facility meets the [VL-VII] requirements of
MIL‑STD-1916." MEI AR, Tab 6-1, MEI Discussion Questions, Mar.
30, 2010, at 2-3. Another example is the agency's request for
MEI to address the following specific concern:
Provide additional detail regarding the 12-hour delay required
for the Composition B-filled bodies to be drilled. Explain how
this approach will meet the specific gravity checks that are
required to be performed every 4 hours per DTL9235492, and how
MEI intends to monitor the process for consistent quality.
Include in the detail how product will be segregated in the
event a nonconformance is detected, and how the risk of
nonconforming product entering the lot will be mitigated.
Id. at 2.
Similarly, AMTEC was asked during discussions to "provide a copy
of AMTEC's current Quality Manual as identified in the RFP."
AMTEC AR, Tab 6-1, AMTEC Discussion Questions, Mar. 30, 2010, at
2. Another example of a specific question to AMTEC during
discussions was the agency's request that the protester address
how its proposed fuze subcontractor could perform the contract
requirements "without interference to other contractual
obligations (such as M227 or M201 fuzes) that utilize the same
production facilities and equipment." Id.
In sum, we do not think that the record shows that the agency
treated the offerors in an unequal manner based on the varying
level of detail in the questions asked to the offerors during
discussions. (Martin
Electronics, Inc.; AMTEC Corporation, B-404197; B-404197.2;
B-404197.3; B-404197.4; B-404197.5, January 19, 2011) (pdf)
EMS asserts that the Navy improperly conducted price discussions
only with IMS after receipt of FPRs. EMS Letter, Sept. 25, 2009,
at 2-3. The record indicates that, following receipt of FPRs,
the Navy contracting specialist discovered that errors in IMS's
proposal had resulted in a significant overstatement of IMS's
price. Navy Letter, Sept. 23, 2009, exh. E. The contracting
specialist advises that, with regard to five separate line items
(CLIN) in IMS's proposal, each relating to accelerated delivery
of certain supplies and services, the proposed "Amount"
(approximately $160,000 in each case) had not been carried
forward to the "Net" amount entry for each CLIN. Id.; AR, Tab
15, IMS Proposal, at 16, 31, 46, 61, and 76. Rather, the "Net"
amount for each CLIN had been drastically miscalculated,
increasing the proposed "Amount" entry for each of the five
CLINs from approximately $160,000 to over $7 million each. The
contracting specialist determined that the overstatement was
clearly erroneous and contacted IMS to confirm that, in each
case, the stated CLIN "Amount" was correct and that the
calculated "Net" amount was erroneous. IMS confirmed that this
was the case.
EMS asserts that the contracting specialist's contact with IMS
to confirm the error constituted discussions, since it "allowed
IMS to modify its proposal," and that EMS similarly should have
been permitted to revise its proposed price. EMS Letter, Sept.
25, 2009, at 2-3. We do not agree. While discussions provide a
firm the opportunity to make substantive revisions to its
proposal, TDS, Inc., B-292674, Nov. 12, 2003, 2003 CPD para. 204
at 6, and thus must be held with all competitive range offerors,
agencies are permitted to initiate limited
exchanges--clarifications--with any offeror in order to clarify
aspects of a proposal or to resolve minor or clerical mistakes.
See FAR sect. 15.306(a). Here, the contracting specialist
contacted IMS only to confirm an obvious error in its pricing;
IMS's confirming this error and the apparent intended price did
not rise to the level of a proposal modification, but, rather,
constituted a permissible clarification. IPlus, Inc., B-298020,
B‑298020.2,
June 5, 2006, 2006 CPD para. 90 at 3-7. See, e.g., Park Tower
Mngt. Ltd., B-295589, B‑295589.2, Mar. 22, 2005, 2005 CPD para.
77 at 7 (contracting officer's contacts with awardee after
discussions were held and final proposals received were
clarifications and not invitation to modify or revise awardee's
proposal). Accordingly, the agency's actions did not trigger the
obligation to initiate discussions with EMS and other offerors.
(EMS
Ice, Inc., B-401688.3; B-401688.6, October 8, 2009) (pdf)
In late February and early March, the agency conducted an
initial evaluation of the offerors’ responses to the discussion
letters, and summarized the results in technical evaluation
reports. The reports state that CDG’s response successfully
demonstrated that each of its proposed personnel met the minimum
requirements of the solicitation, but that all other offerors,
including Bara, failed to provide sufficient information to
demonstrate whether their proposed personnel met the
solicitation requirements. AR, Tabs 10, 11, Technical Evaluation
Reports; Agency Supp. Response, June 26, 2009 at 2. After
reviewing these results, the agency undertook further exchanges
with all offerors except CDG, in order to clarify whether the
resumes of the proposed personnel submitted by those offerors
met the solicitation’s requirements. Following these exchanges,
on March 17, the contracting officer prepared a technical review
which indicated that, in addition to CDG, Bara and two of the
four other offerors had demonstrated that their proposed
personnel met the requirements of the solicitation and that
their proposals were technically acceptable.
On March 24, the contracting specialist sent notices to each
technically acceptable offeror, indicating that discussions were
concluded and that final proposal revisions were due by April
10. Each of those offerors submitted a revised pricing proposal
by the due date. Neither CDG or Bara revised their technical
proposal.
Of the four offerors that submitted final revised proposals,
Bara submitted the lowest-priced proposal and CDG submitted the
second lowest-priced proposal. All offerors were informed that
Bara was the apparent successful offeror on April 13, and the
award was made to Bara on April 22. CDG received a written
debriefing on April 27, and answers to additional questions on
April 29. CDG then filed this protest on May 1. CDG alleges that
Bara’s response to the agency’s February 2 discussion letter was
insufficient to demonstrate that Bara met the minimum
requirements of the solicitation; the agency’s additional
exchanges with Bara amounted to improper discussions; and even
considering the information that Bara provided during the
alleged improper discussions, Bara still failed to demonstrate
that all of its proposed personnel met the solicitation’s
requirements.
We first address the allegation of improper discussions. CDG
states that up to the point of the agency’s evaluation of the
offerors’ responses to the February 2 discussion letters, all
offerors were treated fairly and equally. However, CDG argues
that the exchanges after that point, which took place between
the agency and all offerors other than CDG, constituted
discussions under Federal Acquisition Regulation (FAR) sect.
15.306(d), and were therefore required to include all offerors.
CDG argues that this agency conduct clearly demonstrates that
the agency was favoring other offerors over CDG by allowing
revisions to technical proposals after the February 13 response
date.
While we agree that the exchanges in question constituted an
additional round of discussions under FAR sect. 13.506(d), see
Gulf Copper Ship Repair, Inc., B-293706.5, Sept. 10, 2004, 2005
CPD para. 108 at 6, under the circumstances here, we fail to see
how the discussions were unfair to CDG or how CDG was prejudiced
by the agency’s action. The solicitation provided for a
low-priced/technically acceptable competition and a pass/fail
evaluation of technical proposals. Solicitation at 33.
Accordingly, “technically acceptable” was the highest available
technical rating, and a proposal rated technically acceptable
could not be further improved. CDG’s proposal was rated
technically acceptable after the agency’s initial evaluation of
the responses to the February 2 discussion letters. AR, Tab 10,
CDG Technical Evaluation Report. Therefore, because it was not
possible for CDG to improve its technical proposal after the
initial evaluation, the agency’s subsequent discussions with
offerors whose proposals were not technically acceptable did not
deprive CDG of any opportunity afforded to other offerors in the
competition. Further, CDG was not deprived of the opportunity to
make revisions to its proposal had it chosen to do so, as all
offerors were directed to submit final revised proposals after
they were informed that the discussions period had closed on
March 24.[2] AR, Tab 14, Request for Final Proposal Revisions.
Thus, given the circumstances here, the challenged discussions
do not provide a basis for our Office to sustain the protest.
See Rosemary Livingston--Agency Tender Official, B-401102.2,
July 6, 2009, 2009 CPD para. __ at n.9; Heritage Garden Ctr.,
Inc.; S.C. Jones Servs., Inc., B-248399.4, Oct. 28, 1992, 92-2
CPD para. 290 at 5. (Commercial
Design Group, Inc., B-400923.4, August 6, 2009) (pdf)
ROG contends that
a July 2, 2007 e-mail from RPCI to VA forwarding additional
supporting material regarding its technical proposal constituted
a late proposal modification--since it was received after the
deadline for initial proposal submission --that could not be
considered in the evaluation. Supp. Protest at 2-4. In this
regard, the July 2 e-mail transmitted “additional quality/
performance evaluations” and asked that the information be
forwarded “to the committee reviewing the proposals.” AR exh. 8.
The four pages of attachments included an accreditation
certificate from the American College of Radiology (ACR), a
statement of satisfactory performance from the Radiation Therapy
Oncology Group (RTOG) of the ACR, and two pages of RTOG
evaluation data, which the e-mail described as relating to
“quality assurance and data management.” Id. The information was
included in the copy of RPCI’s proposal furnished with the
agency’s report.
The material submitted with the July 2 e-mail appears to support
RPCI’s technical proposal with regard to the quality subfactor
(under the technical factor). Id.; RFP at 37. The agency does
not assert that the information was not material, and we find
nothing in the record to indicate that it was not. Further, the
record--which, as discussed below, is almost completely lacking
in narrative discussion of the source selection decision--does
not establish the extent to which the materials submitted by
RPCI were considered in the agency’s technical evaluation. ROG
raised this protest ground in its supplemental protest (filed on
July 28) and, in its initial response to the supplemental
protest, the agency did not address whether it had considered
the July 2 material in the evaluation. Supp. AR at 3.
Subsequently, we specifically requested that the agency address
the issue. GAO Memorandum to the Parties, Aug. 20, 2008. In its
response to our request, the agency still did not assert that it
did not consider the material in the evaluation, and it did not
otherwise address the issue on the merits. (Rather, the agency
asserted only that the argument should be dismissed as untimely;
we find that the argument was timely raised.) VA Letter to GAO,
Aug. 25, 2008. Based on this record, we are left to conclude
that the agency considered the material in the evaluation of
RPCI’s proposal.
Under Federal Acquisition Regulation (FAR) clause 52.212-1(f),
Instructions to Offerors--Commercial Items, incorporated in the
RFP, an offer, modification, or revision of a proposal is not to
be considered (unless it is by the otherwise successful offeror,
which is not the case here) if it is received after the exact
time specified for receipt of offers. See FAR sect. 15.208.
Since RPCI’s additional materials were submitted on July 2,
after the closing time, they were late and could not properly be
considered. See Sunrise Med. HHG, Inc., B‑310230, Dec. 12, 2007,
2008 CPD para. 7.
The protester also contends, and we agree, that the agency’s
consideration of the late material essentially constituted
improper discussions with only one offeror. Exchanges between a
procuring agency and an offeror, including proposal revisions,
that permit the offeror to materially modify its proposal
generally constitute discussions. Univ. of Dayton Research
Inst., B‑296946.6, June 15, 2006, 2006 CPD para. 102. When an
agency permits one offeror to revise its proposal, it must
provide all competitive range offerors with the same
opportunity. Fritz Cos., Inc., B-246736 et al., May 13, 1992,
92-1 CPD para. 443. Here, ROG was not provided an opportunity to
revise its technical proposal. Consequently, we sustain the
protest on this ground. (Radiation
Oncology Group of WNY, PC, B-310354.2; B-310354.3, September
18, 2008) (pdf)
There was nothing improper in the discussions here. While an
agency may not coerce or mislead an offeror into raising its
price, Research Analysis and Maint., Inc. , B-272261,
B-272261.2, Sept. 18, 1996, 96-2 CPD 131 at 11, the agency did
not do that here. Rather, the agency's statements (to both the
protester and the awardee) merely reflected its reasonable
concern that, because some of First Preston's and MCB's prices
were low compared to the estimate and the other prices received,
they might not include enough to cover the cost of performing
all requirements. The offerors were simply given the opportunity
to review their pricing, and their decisions to revise certain
prices upward or downward reflects the exercise of the firm's
business judgment, not improper conduct by the agency.
Professional Landscape Mgmt. Servs., Inc. , B-286612, Dec. 22,
2000, 2000 CPD 212 at 5. We note, furthermore, that the agency's
expressed concerns about First Preston's pricing were based, not
solely on a comparison to the government estimate, as the
protester alleges, but on a price reasonableness evaluation that
also took into account a comparison among offerors' proposed
prices, which showed that First Preston's pricing was low. AR,
exh. 27, at 814. In any case, even if we agreed with First
Preston that the agency's discussion questions were misleading
in nature, there is no indication that First Preston was misled.
With respect to CLIN0001, First Preston raised its price because
it had failed to include certain costs in its initial offer; in
other words, First Preston reviewed its pricing in response to
the discussions and apparently agreed with the agency's concern
that its CLIN0001 price was too low. Under CLIN 0002, the other
area where the agency had stated that its pricing was low, First
Preston ignored the agency's concern and made no change to its
pricing. As for CLIN 0003, First Preston raised its price during
the first round of discussions, notwithstanding that the agency
had made no comment regarding whether its price appeared high or
low. And finally, during the second round of discussions, when
First Preston was advised that all of its proposed CLIN prices
appeared a little low, the firm elected to make no changes to
its pricing. We conclude that it was First Preston's business
judgment, rather than the content of the agency's discussion
questions, that led it to raise its pricing from its initial
proposal. Hago-Cantu Joint Venture , supra , at 10. (First
Preston Housing Initiatives, LP, B-293105.2, October 15,
2004) (pdf)
Here, after receipt of final revised proposals, the Forest
Service afforded Rickaby the opportunity to revise its price,
and Rickaby in fact significantly lowered its price. While the
agency’s action may have resulted from an attempt to remedy the
effects of misleading agency advice during discussions,
nevertheless, in giving Rickaby an additional opportunity to
revise its price, the Forest Service reopened discussions with
Rickaby, and only with Rickaby. Since the agency reopened
discussions with one offeror in the competitive range, the
agency should have reopened discussions with all offerors in the
competitive range at that time. Rockwell Elec. Commerce Corp. ,
supra . In these circumstances, we find unobjectionable the
agency’s subsequent determination to do what it should have
previously done, that is, reopen discussions with all offerors.
The fact that the agency took corrective action after announcing
an award to Rickaby and disclosing Rickaby’s contract price does
not render the corrective action improper. Where the corrective
action taken by an agency is otherwise unobjectionable, a
request for revised price proposals is not improper merely
because the awardee’s price has been exposed. Strand Hunt Constr.,
Inc. , B‑292415, Sept. 9, 2003, 2003 CPD ¶ 167 at 6. (National
Shower Express, Inc.; Rickaby Fire Support, B-293970;
B-293970.2, July 15, 2004) (pdf)
Our review of the record here does not support the protester’s
contention that the agency misled it into increasing its price.
Although the agency identified for Kaneohe and all other
offerors during the first round of discussions several instances
where their prices differed from the agency’s estimates, and
then released its government estimates to all offerors during
the second round of discussions, the record does not indicate
that Kaneohe or any other offeror was requested or advised to
change its prices in any way. Rather, it is clear from the
record that the agency’s release of the government estimates was
for informational purposes to assist offerors in their proposal
preparation. All offerors were provided the government estimates
and were advised to use the information to review and confirm
the accuracy of their prices; again, no offeror was advised to
revise its prices in any way. Further, all offerors were told
not only that the agency’s price analysis would be conducted by
comparison to proposed prices (i.e., not by comparison to the
agency’s estimates), but that price would be an important factor
for award, as the RFP gave it equal weight to all technical
factors combined. In this regard, we believe the agency’s
discussion letters should have provided an incentive to all
offerors, including Kaneohe, to submit their lowest possible
prices to remain competitive under the RFP. We thus do not find
persuasive the protester’s position that the agency’s discussion
letters unfairly induced it to increase its price in any way.
Rather, we conclude that the protester’s decision to increase
its overall price during discussions can be attributed only to
an exercise of its own business judgment, and not to any
improper action on the agency’s part. (Kaneohe
General Services, Inc., B-293097.2, February 2, 2004) (pdf)
An agency may not consciously
coerce or mislead an offeror into raising its price.
Professional Landscape Mgmt. Servs., Inc., B-286612, Dec. 22,
2000, 2000 CPD ¶ 212 at 5. Where an agency's discussions,
however, merely reflect a reasonable concern that an offeror's
low proposed labor rates may affect its ability to attract and
retain qualified personnel, and the agency requests that the
offeror explain how it intends to attract and retain qualified
personnel at the rates proposed, the discussions are not
coercive or misleading. Research Analysis & Maint., Inc.,
B-272261, B-272261.2, Sept. 18, 1996, 96-2 CPD ¶ 131 at 11.
Here, as set forth above, the record establishes that the agency
did not coerce or mislead ESU into raising its proposed labor
rates. Rather, the record demonstrates that the agency merely
informed ESU of the agency's belief that a number of ESU's labor
rates were low in relation to the firm's stated intention to
retain most if not all incumbent personnel, and as a result,
asked ESU in discussions to substantiate how it intended to
attract and retain incumbent personnel at the rates proposed. We
note that it was ESU's decision to propose attracting the entire
incumbent workforce as the means by which to mitigate any
performance risk or disruption. Additionally, it was ESU's
decision to propose retaining all incumbent employees at wage
rates at or above current ones. Likewise, it was ESU's decision,
in response to the agency's discussions, to raise its proposed
labor rates so as to be able to attract and retain all incumbent
personnel.[8] Quite simply, we find nothing improper in the
agency's inquiry during discussions into the perceived
inconsistency between ESU's stated intent to attract and retain
all incumbent personnel at or above current labor rates, and the
labor rates that ESU had in fact proposed. (Engineering
Services Unlimited, Inc., B-291275; B-291275.2, December 17,
2002) (txt
version)
On the basis of the record here, we
find that the agency's exchanges with PSI regarding its delivery
record, when viewed together with the agency's failure to
conduct similar exchanges regarding MEI's delivery record,
constituted conduct which improperly favored PSI and violated
the provisions of FAR S: 15.306(e)(1). (Martin
Electronics, Inc., B-290846.3; B-290846.4, December 23,
2002.) (txt
version)
Agency did not conduct unequal
discussions where agency held technical discussions with awardee,
whose technical proposal was initially evaluated as containing a
number of weaknesses, while conducting no technical discussions
with protester, whose initial proposal did not contain any
weaknesses or deficiencies. (Cherokee
Information Services, B-287270, April 12, 2001)
Protest that contracting agency
conducted inadequate and unequal discussions as between the
protester and awardee is denied where the record shows that the
agency properly tailored discussions to each offeror, and
provided each the same opportunity to revise its proposal.
(WorldTravelService,
B-284155.3, March 26, 2001)
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